Trends and Developments within the
Insurance Market in India
•
Entry of new private players contributed to the
growth of the industry
•
Role of distribution channels in development of
insurance industry
•
New innovations and technologies
•
Joint ventures and tie-ups
Mahavir Chopra Director – eBusiness Bonsai Insurance Broking Pvt Ltd
10.30 am
Key Driving Forces in Indian (Life) insurance
Industry
•
Favorable financial climate in India
•
Innovative approach in new market penetration
by private players
•
Technology used
•
Participation of foreign direct investment in
India
•
Innovation in multi- channel distribution like
corporate agent, banc assurance, internet etc
Vikram Mehmi President & Chief Executive Officer Birla Sun life Insurance Co Ltd (India)
11.00 am
Morning Refreshments
11.30 am
Role of Technology as a business driver in
Indian Insurance Industry
•
Growing adoption of technology - consumer insights
•
Customer convenience as a business growth
strategy
•
IMPACT - ways of measuring effect of technology
•
Opening up of new markets
•
How Mobile technology is shaping up for insurance
Joydeep Roy Chief Distribution Officer TATA AIG LIFE
12.00 pm
WIIIFM? What is in it for me –from the Hot-Seat
of a Customer
•
India Inc. –At A Glance
•
Trends In Indian Insurance Industry
•
Suspect-Prospect
•
Advantages of competition
•
Knowledge worker
•
Tied Agency Channel
•
Sustainable Model
•
Distribution Channels
R.Venugopal Professor- Life Insurance National Insurance Academy
12.30 pm
The Use of Business Intelligence Solutions in
Insurance Companies
•
Controlling marketing and sales
•
Monitoring claims activities
•
Portfolio profitability analysis
Uri Taiber Founder and CEO InsFocus Systems Ltd
1.00 pm
Networking Luncheon
2.00 pm
Innovations in Life Insurance Distribution
in India
•
Innovative distribution techniques
•
The benefits of product development in the
business - life insurance
•
Financial protection to include wealth management
services in context to distribution
Shyamal Saxena Chief Distribution and
Marketing Officer Bharti AXA Life Insurance Company
02.30 pm
Banc Assurance Penetrating Rural Markets
•
Strategies using banc assurance to penetrate rural
market in India
•
Distribution and development of Micro Insurance/
Rural insurance
•
Distribution and development of Micro Insurance/
Rural insurance
Surya K.Roy Executive Director Marketing -Banc assurance and Alternate Channel Life Insurance Corporation of India
03.00 pm
Afternoon Refreshments
03.30 pm
Issues and Challenges of Re-Insurance in
Insurance industry
Perspective on emerging risks and their effect on the
reinsurance market
Changing re-insurance landscape
Stability of the re-insurance system –growth, profit
and capacity
Elias Chedid Director Chedid Associate
Insurance & Reinsurance
4.00 pm
The Role and Relevance of Intermediaries
in the Indian Insurance Industry
The role of insurance intermediaries in the Indian
insurance sector
Increasing the positive effects of insurance generally –
risk-taking investment, provision of basic societal
needs and economic growth.
Factors that intermediaries bring to the insurance
marketplace that help to increase the availability of
insurance like Innovative marketing.
Anil Chopra Chief Executive officer Bajaj Capital Insurance Broking Ltd
4.30 pm
The Role and Relevance of Intermediaries
in the Indian Insurance industry
•
The role of insurance intermediaries in the Indian
Insurance sector
•
Increasing the positive effects of insurance
generally – risk-taking investment, provision of
basic societal needs and economic growth.
•
Factors that intermediaries bring to the insurance
marketplace that help to increase the availability
of insurance like Innovative marketing.
Mr. Anish M. Wig Chief Executive Officer International College of Financial Planning Ltd. (ICFP)
5.00 pm
Closing Remarks
5.30 pm
Onwards
Informedia’s
Grand Cocktail Reception
Day Two : Thursday 18th September 08
09.30 am
Registration and Early Morning Refreshments
09.45 am
Welcome & Opening Address
10.00 am
Future product demand / unique products and
innovations and 'Potential for high net worth
insurance products and other market segmentation'
•
Demand of future product for Insurance
•
Market segmentation in context to product
•
New product suited for customer needs
David T. Youssef Managing Director Good Health Worldwide LLC
10.45 am
Micro Insurance - enabling sustainable business
through community participation and livelihood
generation
•
Challenges of Microinsurance penetration in
India
•
Successful strategies for growth
•
Ensuring sustainable business
•
Role of all stakeholders
Vijay Athreye,
Vice President & National Head
Rural, Social & Micro Insurance, TATA AIG LIFE
11.30 am
Morning Refreshments
12.00 pm
Driving Micro-Insurance and Health Insurance
Penetration by Leveraging Banc Assurance
•
Role of health insurance in the Insurance sector
•
Strategies for Success in Rural Insurance
Market
•
Increase of private players in healthcare
•
Introduction of new products for different
segments
U.S. Roy Managing Director and
Chief Executive Officer SBI Life Insurance Co. Ltd.
12.45 pm
Role of CRM in the Insurance Industry
•
Customer Relationship Management in Financial
Services
•
Customer Centricity - the business philosophy
•
Breaking the silos - alignment to the business
philosophy
•
Customer segmentation - means to achieve
the business philosophy
•
NPS - the common currency to performance
evaluation
•
Customer Centricity - the way to profitable
business
Abhay Johorey Director- Transformation & Services
Aviva Life Insurance
Company India Pvt. Ltd.
01.30 pm
Networking Luncheon
02.30 pm
Importance of Attribution Analysis in Investment
Portfolios Managed by Insurance Companies
•
Investment Linked Products are a Key Driver of
Insurance Sales in India Today
•
Returns Given by Investment Portfolios are thus a
Key Determinant of Customer Satisfaction
•
Attribution Analysis is a Major Decision Support
Tool which Assists in Better Investment Portfolio
Performance
•
Key Elements Like Allocation Effect, Selection
Effect, Duration Effect and Credit Spread Effect
when Analyzed Give
Considerable Insights in this
Direction
Krishnan Sitaraman Head - Fund Services & Fixed Income Research CRISIL Limited
3.15 pm
The Insurance BPO Opportunity
•
Globalization of Services
•
BPO Trends in the Insurance Industry
•
Engagement Models
•
Success Drivers
•
Key Considerations for Carriers
•
The Road Ahead
Sameer Dewan VP-Insurance Operations Genpact
04.00 pm
Afternoon Refreshments
4.30 pm
Enabling Compliance in Insurance Business
Sandeep Bhambure National Sales Manager - Financial Services India & SAARC EMC2
5.15 pm
Case Study:
Attractions of the Qatar Financial Centre
(Including our approach to regulation of the
insurance industry)
•
Opportunities in Qatar and the Middle East
•
Macro-economic overview
•
Why Qatar ?
•
Insurance industry overview
•
Qatar financial centre
•
Regulatory overview
•
Impact on the insurance industry as a result of
the single regulator for Qatar
•
Some key challenges going forward (for the
regulator and the insurance companies)
Shankar Garigiparthy Director - Insurance Supervision Qatar Financial Centre Regulatory Authority
